Returns and refunds
Pharmacy returns must protect patient safety. Support can review order issues, payment refunds, damaged items, and branch handoff concerns.
Before dispensing
Orders that have not yet been dispensed can usually be cancelled by support. If payment has already been made, the refund is handled back to the original payment route after review.
Prescription medicines
For safety and regulatory reasons, dispensed prescription medicines cannot usually be returned unless the branch made an error, the product is damaged, or the law requires a remedy.
OTC and wellness items
Unopened, eligible non-prescription items may be reviewed for return if reported promptly with the order number, product condition, and branch handoff details.
Damaged or incorrect items
Contact support as soon as possible with photos and your order number. The pharmacy team will review the issue and arrange replacement, correction, or refund where appropriate.